Support Center
How can we help?
Find answers to common questions about your PlaylistCraft account, AI generation, billing cycles, and technical troubleshooting.
account_circleAccount Questions
You can reset your password by clicking on 'Forgot Password' on the login screen. We will send a secure link to your registered email address to create a new one.
Accounts are personal and intended for single-user use. For teams or family sharing, please check our 'Pro Multi-user' plans in the pricing section.
Go to Settings > Privacy > Delete Account. Please note that this action is permanent and all your generated playlists and preferences will be erased immediately.
Your subscription ID is located at the bottom of the 'Billing' tab in your account settings, or in any invoice confirmation email we've sent you.
auto_awesomeAI & Generation
A typical 20-track playlist video renders in 5 to 15 minutes, depending on the complexity of your selected visual background theme and current server load.
Yes, once a song is generated with lyrics, you can request an edit pass inside the editor before you finalize the audio track for your playlist.
Still have questions?
Our support team is available Mon-Fri, 9am - 6pm EST to help you with any issues.
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