Refund Policy

Last Updated: March 11, 2026

01.Overview

At PlaylistCraft, we want you to be fully satisfied with our AI music generation and video rendering tools. We understand that sometimes things don't go as planned.

This policy outlines the conditions under which refunds may be granted for subscriptions and credit packs purchased on our platform.

02.Subscription Refunds

We offer a 14-day refund window for new monthly or annual subscriptions, subject to the following conditions:

  • You have utilized less than 10% of your monthly credit allowance.
  • You have not successfully rendered more than one "Complete Multi-Media" project.

03.Credit Packs

One-time credit packs are generally non-refundable once any portion of the credits from the pack has been used.

Note: If credits were purchased by mistake and none have been used, a full refund can be requested within 48 hours.

04.Technical Issues

In the rare event of a platform failure or major technical bug that prevents you from using your purchased credits, we will provide a full credit reimbursement or a pro-rated refund at our discretion.

05.How to Request a Refund

To request a refund, please send an email to our billing team with your account details and the reason for your request.

payments

Please allow 3-5 business days for our team to review your request and for the refund to process back to your original payment method.